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What are the accepted file types for vector art?
We accept .AI, .EPS or a high resolution PDF files. If you are not able to provide the vector art and would like us to help create it, we do offer that service at a fee of $10 per logo.
What are the lead times for Splash orders?
Splash standard lead time is 3 business days. Always be sure to check our current lead times at the top of our sign in page on Champrosports.com.
How do I check the status of a sublimated order?
You can see the status of your sublimated order any time on the Custom Order Dashboard. To do so, sign in to your Champro Web Account, hover over My Account and then select Custom Order Dashboard.
What is the fit item for the uniforms I am ordering?
You can find out catalog on the Marketing Tools section or by clicking the following link: CHAMPRO: Catalog Library.
How do I submit a new order?
We have two ways for you to submit sublimated orders. Your first option is to create a design on our Custom Builder and save the PDF. Then e-mail us your PDF with your account number and any changes that need to be made. Splash orders will need to be sent to splash@champrosports.com.
The easiest & fastest way to get your order processed is through our Custom Builder.
How do I submit an add on order?
The fastest way to place an add on order is by using our Buy Again Feature. This feature allows you select a previous design that has been ordered and place addons directly in the cart. You skip the proofing order completely and your order goes straight to production. To access the Buy Again Feature, sign in to your CHAMPRO Web Account, hover over My Account and then select Custom Order Dashboard. You can then select the previous order and use the arrow down on the order line to select Buy Again.
What is the difference between Juice and Splash?
Juice is cut and sew while Splash is a finished garment sublimation. With Juice, you have more ability to customize your design, including putting logos on sleeves. Splash designs have a bit less customizing options, but the are available at a lower cost!
What is the minimum requirement for a new order?
There is no minimum requirement for new Splash orders or add ons.
When will I hear back after I submit an inquiry?
You will hear back quickly. Our response time is 1-2 hours after you submit your request via email or via the Custom Order Dashboard.
What is my transit time?
All sublimated orders receive a free 2-day upgrade.
How long until I receive my proof?
Our expected proof response time is 24 hours.
If I place a Splash order now, when will it ship?
Splash is a 3 business day service. Production starts the day after final approval of artwork is received. Please don't forget that the daily cutoff for approvals is 4:00 PM CST.